Dr. Khairol Anuar Bin Ishak  

Business Management,
UUM College of Business,
Universiti Utara Malaysia.
My research interests are in the area of audit and corporate governance.

khairol@uum.edu.my 04-9287452 Name in APA format : Ishak, K.A.

ACADEMIC QUALIFICATION

1 2015, PhD Franchising, , Universiti Sains Malaysia
2 2002, Masters Pengurusan Perniagaan, UUM, Universiti Utara Malaysia
3 1996, Bachelor Degree Pengurusan Perniagaan, UUM, Universiti Utara Malaysia

AWARDS & RECOGNITIONS

1 Anugerah Perkhidmatan Cemerlang, UUM, 2006, Universiti

OVERVIEW

Dr. Khairol Anuar Ishak is currently a Coordinator of BBA Program for School of Business Management, College of Business, UUM . He have joined UUM since 2004 and has appointed as Coordinator for Student Co-curriculum for PACE from 2006 until 2008. In cultivating student activities, he has appointed as Club Advisor of Management Executive Club (MEC) to set-up new committees members in this club. He earned her PhD from the USM in franchising management field and has been lecturing in various areas in management such as Management, Organizational Behavior, Research Method, Management Ethics and Management Information System. He also has over 8 years working experiences in warehouse management, inventory management control, sales and marketing with MODENAS and EMOS. He has a high passion and actively involved in academic research and writing activities as well as consultation projects. As an active researcher, he has lead several research projects funded by FRGS and internal grants. The results from various researches were presented at international conferences and published in indexed journals. His areas of research interest include performance measurement, franchising management, relationship marketing, relationship quality, e-learning, Management information system and strategic management.

RESEARCH AREA


AREA OF EXPERTISE

Franchise Management
Relationship Marketing
E-business / E-commerce

ARTICLE IN ACADEMIC JOURNAL

1 Ishak, K.A., & Bohari, A.M. (2016). Relationship value, relationship quality and loyalty among Malaysian Franchises. International Journal of Organizational & Business Excellence. 1(1), 1 - 9.
2 Ishak, K.A. (2016). The Impacts of Relational Norms and Relationship Quality in to Franchisee’s Loyalty. International Review of Management and Marketing. 6(4S), 6 - 11.
3 Ishak, K.A., Chuah, F., & Romle, A.R. (2016). The Roles of Trust in Franchising Relationship: The Malaysian Franchisees’ Perspectives. Middle-East Journal of Scientific Research . 24(6), 2071 - 2078.
4 Ishak, K.A., & Taib, C.A. (2017). The Moderating Effect of IT Knowledge on the relationship between Organizational Factors and Information Systems Interoperability Level among Jordanian Ministries. Australian Journal of Basic and Applied Sciences. 11(10), 118 - 127.
5 Ishak, K.A. (2017). Semantic, Technical, E-Government Information Systems Interoperability and the Moderating Effect of IT Capability among Ministries in Jordan. International Journal of Economic Research. 14(20), 1 - 13.
6 assisant prof. Dr. SAMI AL HADERI, Ishak, K.A., & Ahmad Fawzi, D. (2017). Library’s Resources and Library’s Service Quality an Important Determinants for Students’ Expectation Towards Students Academic Performance. International Journal of Economic Research. 14(20), 11 - 30.
7 Ahmad, S., Ishak, S., & Ishak, K.A. (2017). Business Strategy and Performance of Logistics Companies in Malaysia. International Journal of Economic Research. 14(19), 179 - 190.
8 Zakaria, N., Ishak, K.A., Hj. Ahmad Arshad, D., Abdullah, N.A.C., & Ahmad, N. (2018). Measuring the dimensionality of human resource management: The perspective of Malaysian SME owner-managers ,. Management Science Letters. 8(5), 317 - 326.
9 Ishak, K.A. (2018). Design of robotic arm controller based on Internet of Things (IoT). Journal of Telecommunication, Electronic and Computer Engineering. 10(2-3), 5 - 8.
10 Ishak, K.A., & NO_INITIAL (2018). Measuring E-learning Success with the Extension of Technology factor in Delone & Mclean is success Model.. International Journal of Advanced Research. 6(11), 422 - 428.
11 Ishak, K.A., & NO_INITIAL (2018). Effect of Human Factor in the Success of E-learning with the Moderating Effect of Web Self-efficacy in the context of Malaysia.. International Journal of Advanced Research. 6(11), 429 - 434.

PAPERS IN CONFERENCE PROCEEDING

1 Ishak, K.A. (2014). Relationship Quality: What are main predictors in franchise relationship?. THE 1ST NATIONAL CONFERENCE ON MANAGEMENT AND COMMUNICATION. 1(), 33 - 34.
2 Ishak, K.A., & Bohari, A.M. (2014). The effect of relationship value on relationship quality and loyalty: an empirical study in franchise system. . Seminar Pengurusan Kualiti Islam (i-QAM) 2014. 1(), 3 - 8.
3 Ishak, K.A., Chuah, F., & Hilman.H. (2015). The roles relationship value and trust in franchising relationship: The evidence from Malaysia franchise sector. . Advance in Global Business Research. 1(), 1 - 12.
4 Ishak, K.A. (2015). Determinants of Entrepreneurial Intention: Evidence from UUM School of Business Management students. Conference On Business Management Research II (CBMR II) . 1(), 00 - 00.
5 Ishak, K.A. (2015). The impacts of relational norms and relationship quality in to franchisee’s loyalty.. ASIA INTERNATIONAL CONFERENCE 2015. 1(), 00 - 00.
6 Ishak, K.A. (2010). The franchising relationship quality: Is it important?. International Conference of Marketing. 1(), 00 - 00.
7 Ishak, K.A. (2008). An Investigation of Factors Affecting E-Learning Acceptance Among Student In UUM: An Empirical Analysis . 2nd International Malaysian Educational Technology Covention. 1(1), 69 - 80.
8 Ishak, K.A. (2010). Franchising in Malaysia: Issues and research agenda. 1st International Conference on Public Policy & Social Science . 1(1), 00 - 00.
9 Zakaria, N., Ishak, K.A., Hj. Ahmad Arshad, D., & Ahmad, N. (2016). Measuring the Dimensionality of Human Resource Management: The Perspective of Malaysian SME Owner-Managers. Advances in Managing Operations and Sustainability . 00(00), 1 - 12.
10 assisant prof. Dr. SAMI AL HADERI, Ishak, K.A., & Ahmad Fawzi, D. (2017). Students’ Expectation Towards Library’s Services. Proceedings of the 4th Conference on Business Management (CBM 2017)​: Towards Industrial Revolution (IR) 4.0 . 1(1), 872 - 894.
11 Ahmad, F., & Ishak, K.A. (2017). Relationship between workplace incivility and turnover intention: a conceptual framework. 4th Conference on Business Management (CBM 2017)​: Towards Industrial Revolution (IR) 4.0 . 1(1), 956 - 960.
12 Ahmad, S., Ishak, S., & Ishak, K.A. (2017). Business Strategy and Performance of Logistics companies in Malaysia . Proceedings of the 4th Conference on Business Management (CBM 2017)​: Towards Industrial Revolution (IR) 4.0 . 1(1), 1479 - 1492.
13 Ishak, K.A. (2013). The Relationship Quality in Franchise Networks: Is it important to performance?. The 10th Asian Academy of Management International Conference 2013. 1(), 479 - 488.

BOOKS

1 Abdullah, S.S., & Ishak, K.A. (2017). Information System Adoption and Firm Performance: The Case of SMEs in Bangladesh, SBM, UUM:SBM Publishing

CHAPTER IN BOOKS

1
Ishak, K.A. (2017). An Integration of Spatial and Non-Spatial Model of Customer Lifetime Value for Measuring the Survivability of Kedai Rakyat 1 Malaysia, Transformational Issues in Business Management Practice (pp. 135 - 148), Kuala Lumpur:Pearson Malaysia Sdn Bhd
2
Bohari, A.M., Cheng.W.H., & Ishak, K.A. (2017). CHAPTER 13 AN INTEGRATION OF SPATIAL AND NON-SPATIAL MODEL OF CUSTOMER LIFETIME VALUE FOR MEASURING THE SURVIVABILITY OF KEDAI RAKYAT 1 MALAYSIA, TRANSFORMATIONAL ISSUES IN BUSINESS MANAGEMENT PRACTICE: Professional Issues and Controversies (pp. 135 - 148), Kuala Lumpur:Pearson
3
Ishak, K.A., & NO_INITIAL (2018). Ethical Leadership in Malaysia Public Services, People Ideas Performance - International Experience (pp. 87 - 95), Timisoara, Romania:Solness Publishing House

PAST & CURRENT RESEARCHS

1 THE EFFECT OF RISK TAKING PROPENSITY, FAMILY SUPPORT, SELF-EFFICACY, ENTREPRENEURSHIP EDUCATON TOWARDS ENTREPRENEURSHIP BEHAVIOR: COMPARATIVE STUDIES BETWEEN MALAYSIA AND NIGERIA (2018), Leader, ANTARABANGSA
2 Pembangunan Indeks Kualiti Perhubungan Francais (2016), Leader, UNIVERSITI
3 Pembangunan Model Empowering Entrepreneurship Dalam Kalangan Pelajar IPT (2016), Member, UNIVERSITI
4 STRATEGIC MANAGEMENT IMPLEMENTATION PRACTICES AMONG SMES IN KEDAH AND PERLIS (2015), Member, KPT
5 MEDIATING EFFECT OF ORGANIZATIONAL INNOVATIVE CAPABILITY ON THE RELATIONSHIP BETWEEN HUMAN RESOURCE MANAGEMENT (HRM) PRACTICES AND ORGANIZATIONAL PERFORMANCE OF MALAYSIAN SMES (2014), Member, KPT
6 MAPPING THE CUSTOMER LIFETIME VALUE OF KEDAI RAKYAT 1 MALAYSIA (KR1M) FOR UNDERSTANDING THE BUSINESS SUSTAINABILITY: A NEW HYBRID OF GEOSPATIAL INFORMATION SYSTEMS AND RFM MODEL (2014), Member, KPT
7 INVESTIGATING THE RELATIONSHIP BETWEEN RELATIONAL MECHANISMS, RELATIONSHIP QUALITY AND BUSINESS PERFORMANCE: A STUDY IN EDUCATION FRANCHISE SYSTEM (2013), Leader, KPT
8 DETERMINANT FACTORS FOR E-LEARNING ACCEPTANCE : CASE STUDY FOR BBA PROGRAMME STUDENTS (2005), Leader, KPT
9 PRAKTIS PEMBANGUNAN APLIKASI SISTEM MAKLUMAT DALAM SEKTOR FARMASEUTIKAL DI MALAYSIA: KAITANNYA DENGAN KEPUASAN PENGGUNAAN SISTEM, AKTIVITI PEMPROSESAN MAKLUMAT, DAN KEUPAYAAN PEMBUATAN KEPUTUSAN (2005), Member, KPT

UNDERGRADUATE

NoCourse CodeCourse Name
1 SDG1021THINKING SKILL
2 BPME3033E-COMMERCE
3 PMN3143RESEARCH METHODOLOGY
4 SDG3011MANAGEMENT ETHICS
5 EEP2032LIVING IN THE MULTI-CULTURAL SOCIETY
6 BPBX3908PRACTICUM
7 BPIN3053MANAGEMENT INFORMATION SYSTEM
8 BPBX4908PRACTICUM
9 TID1103COMPUTER APPLICATION IN MANAGEMENT
10 VRS021COMMUNITY DEVELOPMENT II
11 PMN1013PRINCIPLES OF MANAGEMENT
12 SDG1011HIGH TOUCH COMMUNICATION
13 VRS011COMMUNITY DEVELOPMENT I
14 BPMN3143RESEARCH METHODOLOGY
15 PIN3053MANAGEMENT INFORMATION SYSTEM
16 PX2016PRACTICUM
17 SDG2011PERSONAL FINANCIAL PLANNING
18 EEP1032PERSONAL DEVELOPMENT AND CHARACTER BUILDING
19 SDG2021ENTREPRENEURSHIP
20 PN1013PRINCIPLES OF MANAGEMENT
21 PN2023ORGANIZATIONAL BEHAVIOR
22 BPMN3103SEMINAR IN MANAGEMENT THINKING
23 PNX2016PRACTICUM

POSTGRADUATE

NoCourse CodeCourse Name
1 BPMN6053MANAGEMENT INFORMATION SYSTEM
2 BPMN6073RESEARCH METHODOLOGY
3 STIM5013INFORMATION TECHNOLOGY FOR MANAGERS

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