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ACADEMIC QUALIFICATION

12014, PhD Organisational Behaviour & Development, USM, Pulau Pinang, Universiti Sains Malaysia
22010, Masters Pengurusan Sumber Manusia, UUM, Sintok Kedah, Universiti Utara Malaysia
32003, Bachelor Degree wiht Honours Komunikasi, UUM, Sintok Kedah, Universiti Utara Malaysia
41999, Diploma Pemasaran, Politeknik Sultan Abdul Halim Mu'adzam Shah, Politeknik

AWARD

1 Anugerah Perkhidmatan Cemerlang, Universiti Utara Malaysia, 2017, Universiti

RECOGNITION

1 PANEL PENILAI,Penilai Artikel,Antarabangsa,2017
2 PANEL PENILAI,Reviewer,Antarabangsa,2017

AREA OF EXPERTISE

Behavioural Studies, Resource Management, Knowledge Management
Recruitment And Selection
Hospitality Management

RESEARCH AREA

Human Resource Management
Organizational Behavior
Hospitality

OVERVIEW
Choo Ling Suan is currently a Senior Lecturer at the College of Business, Universiti Utara Malaysia. She holds a Bachelor's Degree in Communication from Universiti Utara Malaysia in 2002, a Master's Degree in Human Resource Management from Universiti Utara Malaysia in 2010, and a Doctorate's Degree in Organizational Behaviour from Universiti Sains Malaysia in 2014. She was awarded as a Research Fellow by Universiti Sains Malaysia during her PhD candidature in Universiti Sains Malaysia. Prior becoming as an academician, she worked in the field of Human Resource in a multinational company. Her research interest is related to employee motivation and employee behaviour. She has published in several international journals.
PUBLICATION CHART
LIST OF PUBLICATION
Yeo Chiu Hoon , Hadziroh Binti Ibrahim, Tang Swee Mei, Choo Ling Suan, (2018). THE DETERMINANTS OF TURNOVER INTENTION AMONG BANK EMPLOYEES. Managing Human Capital in Facing the Fourth Industrial Revolution IR 4.0, (), 94 - 101.
Choo Ling Suan, Chandrakantan a/l Subramaniam, Norsiah Bt Mat, (2018). Predicting Service-Oriented Citizenship Behaviour among Frontlines with Personal Resources Work Engagement: A Proposed Research Framework. Journal of Advanced Research in Social and Behavioural Sciences , 10(1), 74 - 79.
Mohan a/l Rathakrishnan, Rahayu Binti Ahmad, Choo Ling Suan, (2017). Online discussion: Enhancing students’ critical thinking skills. 2nd International Conference on Applied Science and Technology 2017, 1891(1), 020120-1 - 020120-7.
Choo Ling Suan, Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, (2017). VALUE CO-CREATION AND INNOVATION PERFORMANCE: A CONCEPTUAL MODEL. Towards Industrial Revolution (IR) 4.0 , (), 160 - 167.
Choo Ling Suan, Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, (2017). VALUE CO-CREATION AND INNOVATION PERFORMANCE: A CONCEPTUAL MODEL. Towards Industrial Revolution (IR) 4.0 , (), 160 - 167.
, Hassan Bin Abu Bakar, Bahtiar Bin Mohamad, Haslina Bt Halim, Chandrakantan a/l Subramaniam, Choo Ling Suan, (2018). Shared Cultural Characteristics Similarities in Malaysia’s Multi-ethnic Society. Journal of Intercultural Communication Research, 47(3), 243 - 267.
Siti Nur Hidayah Ibrahim, Choo Ling Suan, Osman Mubin Karatepe, (2019). The effects of supervisor support and self-efficacy on call center employees' work engagement and quitting intentions. International Journal of Manpower, 40(1), 1 - 16.
Hassan Bin Abu Bakar, Bahtiar Bin Mohamad, Haslina Bt Halim, Chandrakantan a/l Subramaniam, Choo Ling Suan, (2018). Shared Cultural Characteristics Similarities in Malaysia’s Multi-ethnic Society. Journal of Intercultural Communication Research, 75(2), 1 - 35.
Choo Ling Suan, (2017). Colleague Support and Role Clarity in Promoting the Work Engagement of Front Liners in Malaysian Hotels. Performance Improvement Quarterly, 29(4), 389 - 405.
Choo Ling Suan, (2016). A Study of the Role of Work Engagement in Promoting Service-Oriented Organizational Citizenship Behavior in the Malaysian Hotel Sector . Global Business and Organizational Excellence, 35(4), 28 - 43.
Choo Ling Suan, Aizzat Bt Mohd Nasurdin, (2014). Is emotional intelligence important in predicting service-oriented organisational citizenship behaviour?. International Journal of Work Organisation and Emotion, 6(3), 261 - 280.
Choo Ling Suan, Aizzat Bt Mohd Nasurdin, (2014). An empirical investigation into the influence of human resource management practices on work engagement: the case of customer-contact employees in Malaysia. International Journal of Culture, Tourism and Hospitality Research, 8(3), 345 - 360.
Choo Ling Suan, Aizzat Bt Mohd Nasurdin, (2014). Do human resource management practices affect employees’ service-oriented organizational citizenship behavior? Evidence from the Malaysian hotel industry. World Applied Sciences Journal, 9(3), 173 - 181.
Choo Ling Suan, Aizzat Bt Mohd Nasurdin, (2016). Supervisor Support and Work Engagement of Hotel Employees in Malaysia: Is it Different for Men and Women? . Gender in Management: An International Journal, 31(1), 2 - 18.
RESEARCH PIE
LIST OF RESEARCH
KAJIAN PROGRAM PASUKAN PERANCANGAN DAN PELAKSANAAN PROJEK (4P) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM RTC DI BAWAH PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM MRTC DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM KOOPERASI DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM PEMBANGUNAN MINDA DI BAWAH PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM MENTO-MENTEE KEDAH DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM LATIHAN DI KOLEJ KEDA DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM PENINGKATAN PENDAPATAN (PPP) DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM LATIHAN KEMAHIRAN DAN KERJAYA DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM KECEMERLANGAN PENDIDIKAN (PKP) DI BAWAH PROGRAM/PROJEK YANG DILAKASANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM MOBILISASI DAN POERKHIDMATAN SOSIAL (PLKK) DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROGRAM BANTUAN DAN BIMBINGAN PERNIAGAAN KECIL (BPKE) DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
KAJIAN PROJEK PENINGKATAN EKONOMI PETANI KEDAH DI KAWASAN LUAR BANDAR DI BAWAH PROGRAM/PROJEK YANG DILAKSANAKAN OLEH LEMBAGA KEMAJUAN WILAYAH KEDAH (KEDA) (2018), Member, Kementerian/agensi lain
INTEGRATING DYNAMIC CAPABILITY THEORY AND DIFFUSION OF INNOVATION THEORY TOWARDS SOCIAL WELL-BEING OF SMES IN MALAYSIA (2017), Member, Universiti
KAJIAN KEBIJAKSANAAN PEMBINAAN HOSPITAL SWASTA DI TAPAK TAMAN SISWA, BANDAR DARULAMAN, JITRA, KEDAH (2017), Member, Universiti
A NEW THEORETICAL MODEL OF SERVICE-ORIENTED ORGANIZATIONAL CITIZEN BEHAVIOR AMONG NURSES IN MALAYSIA (2016), Member, Universiti
MATTER OF SIMILARITY AND DISSIMILARITY: CONSTRUCTING THE CULTURAL NORMS MODEL IN MULTI-ETHNIC SOCIETY (2016), Member, Kpt
THE EFFECT OF BACKCHANNEL COMMUNICATION IN FACILITATING STUDENTS' 2M CRITICAL THINKING SKILL (2015), Member, Kpt
CULTIVATING SERVICE-ORIENTED ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE ROLE OF PERSONAL RESOURCES AND WORK ENGAGEMENT (2015), Leader, Kpt
CONSULTATION
Year Title Membership Funder Level Status
2018 Kajian keberkesanan program modal insan keda dan impak kepada kumpulan sasar Member Government National Completed
INTELLECTUAL PROPERTIES
Year Reference No IP Type Title of Inventor (Principal Inventor/Member) Status of IP
UNDERGRADUATE
Course Code Course Name
BSMH2013 Human resource management
BSMH3023 Staffing
BSMH3043 Remuneration and rewards management
BSMX4908 Practicum
BSMH3033 Training and development
BPBX3908 Practicum
POSTGRADUATE
Course Code Course Name
BSMH5013 Human resource management
BSMH5123 International human resource management
SUPERVISION
Matric Name Status Title
815492 Azian Binti Alias Not Active The Impact Of Employees Satisfaction On Organizational Behaviour: A Study Of Bank Islam (M) Berhad
816384 Marina Bt Nawi Completed The Role of Supportive HRM Practices in Promoting Work Engagement: A Study in Statutory Body
817408 Thibashini Maniam Completed Determinants Of Job Performance Among Administrative Staffs In A Private Higher Education Institution
818880 Siti Nur Hidayah Ibrahim Completed Turnover Intention Among Call Centre Agents in Malaysia: The Role of Supervisory Support Self-Efficacy and Work Engagement
820798 INTHUMATHI A/P NADARAJAN Not Active A Study on Factors Influencing Employee Turnover in Five Stars Hotel
820839 CHAN MEI LENG Completed Accessing Human Resource Capabilities On Business Start-Up
821065 Nur Ayuni Aziera Binti Zamri Not Active Factors Affecting Employees Absenterism In Bigstar Automobile Company
821962 Chong Rong Pin Completed The Role Of Work Engagement In Promoting Service-Oriented Organizational Citizenship Behavior
818269 PUVANA A/P MARIMUTHU Completed A Study Of Job Stressors On Job Satisfaction Among Investment Bankers
818747 Ruzilawati Binti Isnin Completed Antecedents Of Safety Behaviour Among Operators At Light Rail Transit And KL Monorail Services In Malaysia
820397 Bathmavathy a/p Ramachandran Completed Perceived Organizational Support, Perceived Supervisory Support, Job Satisfaction And Organizational Commitment Among Employees In Companies At Westports
821058 NOORHAFIZA BINTI ISMAIL Not Active Factors That Influence Generation Y's Job Satisfaction Based On Their Characteristic
901897 NOOR AZLINA CHE DAUD Not Active Safety Awareness in Small and Medium Enterprises in Malaysia
 
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